Frequently Asked Questions (FAQ)
You have questions?
Here we have collected the most frequently asked questions of our customers and the respective answers. If you have any further questions, please, contact us by phone: +1-289-859-7619 or email: [email protected].
Yes, within 1 hour of placing it if production hasn’t started.
Once production begins or your order has shipped, cancellation is not possible.
Check your PDF proof carefully before approving.
Errors like typos, spelling, sizing, or text are not refundable.
We’ll try to offer a discounted solution if possible.
Contact us within 5–7 business days.
We’ll verify the issue and either replace the item at no charge or issue a refund.
Customer error: You cover return shipping.
Our error: We cover the cost (damaged or incorrect items).
Only if the issue was caused by our mistake (production or layout error).
Custom orders approved by you cannot be refunded for dissatisfaction alone.
Special or reconfigured orders are non-returnable.
Yes, for production or workmanship defects.
Not covered: Damage from wrong or third-party inks, or incorrect paper for certain stamps/embossers.
- Ontario and Quebec : 1–2 days (Up to 3 days for remote northern locations)
- New Brunswick, Nova Scotia, PEI : 2–3 days
- Manitoba, Saskatchewan : 3–4 days
- Alberta, British Columbia, Newfoundland, Labrador : 4–5 days
- Northwest Territories, Nunavut, Yukon : 6–8 days
Same-day production is available for standard Trodat self-inking stamps only if confirmed before 11:00 AM.
No guaranteed delivery on weekends or holidays.
FEDEX, UPS, LOOMIS, PUROLATOR and CANADA POST
We use multiple courier services to ensure delivery is on time. During a Canada Post strike, any PO Box addresses will be delayed since this service is only possible with Canada Post. We advise using a physical address to allow our other couriers to ship your parcel.
Yes, absolutely! For larger volume orders, please contact us by email at [email protected] — we’ll be happy to provide you with a quotation.
You can also use our Bulk order form on our website here — https://www.getstamps.ca/en/bulk-order-discount-offers
No worries! You can easily replace your stamp’s textplate. Simply find your stamp model on our website here — https://www.getstamps.ca/en/accessories/replacement-textplates/ — and order the replacement textplate. We supply you with an ink pad and pair of gloves at no extra cost, to ensure even inking and the best possible impression.
.jpg, .bmp, .png, .tif, .gif, .cdr, .pdf, .ai, .psd (ideally 600 dpi or more)
Any Word or Excel files — please, send the file by email to [email protected]. We will send you a quote and/or a proof of your layout.
Only with proper authorization/documentation.
You are responsible for ensuring the content does not infringe on copyright, trademarks, or other rights.
No, please do not send inverted or mirrored layout files. This will be done in our production for you.
Email: [email protected]
Phone: +1-289-859-7619